1. Introduction
This Privacy Policy explains how EFJ Co., Ltd. ("we", "us", "our") collects, uses, and protects information you provide when you use our website, request a quote, submit an inquiry, or purchase a vehicle. By using our services, you agree to the practices described below.
2. Information We Collect
We collect the following categories of information:
- Contact details — name, email address, phone number, country, and shipping port when you send an inquiry or place an order.
- Vehicle preferences — make, model, year, budget, and any specifications you share with us.
- Transaction data — invoice details, payment references, and shipping documents required to complete the export.
- Technical data — IP address, browser type, device, pages visited, and referral source, collected via cookies and analytics.
3. How We Use Your Information
We use your data to:
- Respond to inquiries and provide vehicle quotations.
- Process orders, arrange inspection, shipping, and customs documentation.
- Send order updates, shipping notifications, and after-sales communication.
- Improve our website, stock listings, and customer experience.
- Comply with legal obligations related to export, tax, and anti-money-laundering regulations.
4. Sharing With Third Parties
We share limited information only when necessary with:
- Shipping lines and freight forwarders to arrange transport.
- Inspection agencies (JEVIC, JAAI, etc.) when a pre-shipment inspection is requested.
- Banks and payment processors for verifying payments.
- Government authorities where required by Japanese export law or the destination country's import regulations.
We do not sell your personal information to third parties.
5. Cookies
Our website uses cookies to remember your currency preference, wishlist, and language, and to measure traffic through analytics tools. You can disable cookies in your browser settings, but some features (such as the wishlist) may stop working.
6. Data Retention
Inquiry and transaction records are kept for the period required by Japanese commercial and tax law (typically seven years). Marketing contact data is kept until you request removal.
7. Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us. We will respond within a reasonable period.
8. Security
We use HTTPS, access controls, and secure backups to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page reflects the current version.
10. Contact
For any privacy-related questions or requests, please contact us through the Contact page.